Supported events
The following events are supported. Learn more about Webhook event triggers
Booking event triggers
Webhooks for booking events will contain the booking object in the data payload.
| Event type | Booking scenario |
|---|---|
booking | All booking lifecycle events. |
booking.scheduled | Customer schedules a booking. User approves a booking requested by a Customer. |
booking.rescheduled | Customer reschedules a booking on the same booking page. Customer reschedules a booking following a request from the User to reschedule. |
booking.canceled_then_rescheduled | Customer cancels a booking and then reschedules on a different booking page. |
booking.canceled_reschedule_requested | User cancels and sends a request to the Customer to reschedule. |
booking.canceled | User or Customer cancels a booking. |
booking.completed | Booking end time has passed. |
booking.no_show | User sets the completed booking to No-show. |
Conversation event triggers
Webhooks for conversation events will contain the conversation object in the data payload.
| Event type | Conversation scenario |
|---|---|
conversation | All conversation lifecycle events. |
conversation.started | Website visitor starts interacting with a chatbot. |
conversation.closed | Website visitor reaches the end of the conversation flow. Website visitor starts a new conversation with a different chatbot. |
conversation.abandoned | Website visitor stops interacting with a bot for more than 10 minutes. |