The following events are supported. Learn more about Webhook event triggers
Booking event triggers
Webhooks for booking events will contain the booking object in the data payload.
|Event type||Booking scenario|
|All booking lifecycle events.|
|Customer schedules a booking.|
User approves a booking requested by a Customer.
|Customer reschedules a booking on the same booking page.|
Customer reschedules a booking following a request from the User to reschedule.
|Customer cancels a booking and then reschedules on a different booking page.|
|User cancels and sends a request to the Customer to reschedule.|
|User or Customer cancels a booking.|
|Booking end time has passed.|
|User sets the completed booking to No-show.|
Conversation event triggers
Webhooks for conversation events will contain the conversation object in the data payload.
|Event type||Conversation scenario|
|All conversation lifecycle events.|
|Website visitor starts interacting with a chatbot.|
|Website visitor reaches the end of the conversation flow.|
Website visitor starts a new conversation with a different chatbot.
|Website visitor stops interacting with a bot for more than 10 minutes.|