Supported events

The following events are supported. Learn more about Webhook event triggers

Booking event triggers

Webhooks for booking events will contain the booking object in the data payload.

Event type

Booking scenario

booking

All booking lifecycle events.

booking.scheduled

Customer schedules a booking.
User approves a booking requested by a Customer.

booking.rescheduled

Customer reschedules a booking on the same booking page.
Customer reschedules a booking following a request from the User to reschedule.

booking.canceled_then_rescheduled

Customer cancels a booking and then reschedules on a different booking page.

booking.canceled_reschedule_requested

User cancels and sends a request to the Customer to reschedule.

booking.canceled

User or Customer cancels a booking.

booking.completed

Booking end time has passed.

booking.no_show

User sets the completed booking to No-show.

Conversation event triggers

Webhooks for conversation events will contain the conversation object in the data payload.

Event type

Conversation scenario

conversation

All conversation lifecycle events.

conversation.reached_out

Chatbot reaches out to a website visitor.

conversation.started

Website visitor starts interacting with a chatbot.

conversation.closed

Website visitor reaches the end of the conversation flow.
Website visitor starts a new conversation with a different chatbot.

conversation.abandoned

Website visitor stops interacting with a bot for more than 10 minutes.