Event triggers

Supported events

The following events are supported. Learn more about Webhook event triggers

Booking event triggers

Webhooks for booking events will contain the booking object in the data payload.

Event type	Booking scenario
`booking`	All booking lifecycle events.
`booking.scheduled`	Customer schedules a booking. User approves a booking requested by a Customer.
`booking.rescheduled`	Customer reschedules a booking on the same booking page. Customer reschedules a booking following a request from the User to reschedule.
`booking.canceled_then_rescheduled`	Customer cancels a booking and then reschedules on a different booking page.
`booking.canceled_reschedule_requested`	User cancels and sends a request to the Customer to reschedule.
`booking.canceled`	User or Customer cancels a booking.
`booking.completed`	Booking end time has passed.
`booking.no_show`	User sets the completed booking to No-show.

Conversation event triggers

Webhooks for conversation events will contain the conversation object in the data payload.

Event type	Conversation scenario
`conversation`	All conversation lifecycle events.
`conversation.started`	Website visitor starts interacting with a chatbot.
`conversation.closed`	Website visitor reaches the end of the conversation flow. Website visitor starts a new conversation with a different chatbot.
`conversation.abandoned`	Website visitor stops interacting with a bot for more than 10 minutes.