Field | Type | Description |
---|---|---|
| string | Unique alphanumeric identifier for the object. The prefix of the Conversation ID is |
| string | String representing the object’s type. Objects of the same type share the same value. The value here is |
| timestamp | The time the conversation was created. |
| string | Either |
| string | The date and time the conversation was last updated. |
| string, expandable | The contact / customer involved in this conversation. |
| string, expandable | The owner (user object) of the conversation. |
| string | The status of the conversation. Can be one of the following: |
| string, expandable | The bot that facilitated the conversation. |
| string, expandable | The website this conversation was triggered on. |
| string, expandable | The audience associated with this conversation. |
The website object
Field | Type | Description |
---|---|---|
| string | Unique alphanumeric identifier for the object. The prefix of the Website ID is |
| string | String representing the object’s type. Objects of the same type share the same value. The value here is |
| string | The name of the website. |
| string | The URL of the website. |
The audience object
Field | Type | Description |
---|---|---|
| string | Unique alphanumeric identifier for the object. The prefix of the Audience ID is |
| string | String representing the object’s type. Objects of the same type share the same value. The value here is |
| string | The name of the audience. |
The bot object
Field | Type | Description |
---|---|---|
| string | Unique alphanumeric identifier for the object. The prefix of the Bot ID is |
| string | String representing the object’s type. Objects of the same type share the same value. The value here is |
| string | The name of the bot. |
{
"object": "conversation",
"id": "CVR-022EAEA41C",
"creation_time": "2021-07-13T12:28:24Z",
"initiated_by": "contact",
"last_updated_time": "2021-07-13T12:33:54Z",
"contact": "CTC-9QEG09XXYN",
"owner": "USR-GNSBE50D6A",
"status": "closed",
"website": "WEB-B1D45D12BB",
"audience": null,
"bot": "BOT-62774A40FB"
}