Field Type Description idstring Unique alphanumeric identifier for the object. The prefix of the Conversation ID is CVR-. objectstring String representing the object’s type. Objects of the same type share the same value. The value here is conversation. creation_timetimestamp The time the conversation was created. initiated_bystring Either bot (auto reach out) or contact (website visitor clicked on a CTA) last_updated_timestring The date and time the conversation was last updated. contactstring , expandable The contact / customer involved in this conversation. ownerstring , expandable The owner (user object) of the conversation. statusstring The status of the conversation. Can be one of the following:reached_out - When the bot has sent the reach out message, but the website visitor has not responded.started - The website visitor has responded with a first message and the conversation is active from this point.closed - The conversation has been closed, this can be done by the conversation ending with a last message, or the visitor starting a different conversation.abandoned - If there is no response from the visitor for more than 10 minutes the conversation is ended in an abandoned state. botstring , expandable The bot that facilitated the conversation. websitestring , expandable The website this conversation was triggered on. audiencestring , expandable The audience associated with this conversation.
Field Type Description idstring Unique alphanumeric identifier for the object. The prefix of the Website ID is WEB-. objectstring String representing the object’s type. Objects of the same type share the same value. The value here is website. namestring The name of the website. urlstring The URL of the website.
Field Type Description idstring Unique alphanumeric identifier for the object. The prefix of the Audience ID is AUD-. objectstring String representing the object’s type. Objects of the same type share the same value. The value here is audience. namestring The name of the audience.
Field Type Description idstring Unique alphanumeric identifier for the object. The prefix of the Bot ID is BOT-. objectstring String representing the object’s type. Objects of the same type share the same value. The value here is bot. namestring The name of the bot.
The following is an example of a conversation object.
Sample webhook
{
"object": "conversation",
"id": "CVR-022EAEA41C",
"creation_time": "2021-07-13T12:28:24Z",
"initiated_by": "contact",
"last_updated_time": "2021-07-13T12:33:54Z",
"contact": "CTC-9QEG09XXYN",
"owner": "USR-GNSBE50D6A",
"status": "closed",
"website": "WEB-B1D45D12BB",
"audience": null,
"bot": "BOT-62774A40FB"
}
