The conversation object

Field	Type	Description
`id`	string	Unique alphanumeric identifier for the object. The prefix of the Conversation ID is `CVR-`.
`object`	string	String representing the object’s type. Objects of the same type share the same value. The value here is `conversation`.
`creation_time`	timestamp	The date and time the conversation was created.
`initiated_by`	string	Either `bot` (auto reach out) or `contact` (website visitor clicked on a CTA).
`last_updated_time`	string	The date and time the conversation was last updated.
`last_interacted_time`	string	The date and time of the last conversation interaction.
`contact`	string, expandable	The contact / customer involved in this conversation.
`owner`	string, expandable	The owner (user object) of the conversation.
`status`	string	The status of the conversation. Can be one of the following: `started` - The website visitor has responded with a first message and the conversation is active from this point. `closed` - The conversation has been closed, this can be done by the conversation ending with a last message, or the visitor starting a different conversation. `abandoned` - If there is no response from the visitor for more than 10 minutes the conversation is ended in an abandoned state.
`bot`	string, expandable	The bot that facilitated the conversation.
`website`	string, expandable	The website this conversation was triggered on.
`audience`	string, expandable	The audience associated with this conversation.
`answers`	array[hash]	Answers to the questions asked during the conversation.
`bookings`	array[string]	Bookings that are associated to the conversation.

The website object

Field	Type	Description
`id`	string	Unique alphanumeric identifier for the object. The prefix of the Website ID is `WEB-`.
`object`	string	String representing the object’s type. Objects of the same type share the same value. The value here is `website`.
`name`	string	The name of the website.
`url`	string	The URL of the website.

The audience object

Field	Type	Description
`id`	string	Unique alphanumeric identifier for the object. The prefix of the Audience ID is `AUD-`.
`object`	string	String representing the object’s type. Objects of the same type share the same value. The value here is `audience`.
`name`	string	The name of the audience.

The bot object

Field	Type	Description
`id`	string	Unique alphanumeric identifier for the object. The prefix of the Bot ID is `BOT-`.
`object`	string	String representing the object’s type. Objects of the same type share the same value. The value here is `bot`.
`name`	string	The name of the bot.

CONVERSATION

The following is an example of a conversation object.

{
  "object": "conversation",
  "id": "CVR-022EAEA41C",
  "creation_time": "2021-07-13T12:28:24Z",
  "initiated_by": "contact",
  "last_updated_time": "2021-07-13T12:33:54Z",
  "last_interacted_time ": "2021-07-13T12:33:54Z",
  "contact": "CTC-9QEG09XXYN",
  "owner": "USR-GNSBE50D6A",
  "status": "closed",
  "website": "WEB-B1D45D12BB",
  "audience": null,
  "bot": "BOT-62774A40FB",
  "answers": [
    {
      "id": "INT-5D22DCBE36",
      "internal_label": "",
      "question": "Full name",
      "value": "Carrie Customer"
    },
    {
      "id": "INT-4CC379BB35",
      "internal_label": "",
      "question": "Email address",
      "value": "[email protected]"
    },
    {
      "id": "INT-013A1D5216",
      "internal_label": "",
      "question": "Meeting location",
      "value": "123 Office Street"
    }
  ],
  "bookings": ["BKNG-3KM0HY2BF9SL"]
}